Frequently Asked Questions
Here we provide help and will answer all your questions about your new student apartment at Staytoo.
AGREEMENT
- How high is the deposit, and when do I have to pay it?
The deposit is three net cold rents and must be paid before moving in. The amount of the rent depends on the category of the apartment. - What is debt participation?
A joint obligation of a guarantor in case of claims of the landlord against the tenant. - Who can be my guarantor?
The guarantor must be an EU citizen and his/her income has to be sufficient for you and him/her. - What is the other alternative if I don’t have a guarantor?
The only other option is to pay all the rents in advance. - Is it possible to sublet?
Subletting requires the permission of the landlord. - Within which time period can I withdraw from the rental contract?
Within two weeks after signing the contract, on the part of the landlord.
DEPOSIT
- Can I pay the deposit/rent in cash on location?
No, we do not accept cash. - When will I get the deposit back after the end of the rental?
We process the refund of the deposit as soon as possible. Unfortunately, this can take up to 6 months… - What is the purpose of the deposit?
The deposit serves as security for us in case you do not pay your rent or hand over the apartment with damages at the end of your rental period. - When is the deposit to be paid?
The deposit is due before you move in. You can only move in after paying the deposit.
BUILDING
- How does the operation of the Washing Lounge work? With coins or card?
In Kaiserslautern, the washing machines can be paid for with a German EC card with money card function. Beforehand, you have to load the card at your bank as a “Geldkarte” (money card) and enter it later into the card reader at the facility. Foreign students are provided with a Washing Card, which can be loaded at a card valuer in the Scout office. Any cash cards, credit cards and online payment providers such as Apple Pay can be used at the other locations. - Is there a Washing Lounge for doing laundry?
No need to do your laundry at home with your parents or at the laundromat. StayClean and use the modern washing machines and dryers in our Washing Lounge (for a fee). In Berlin, this service is offered by a third party provider. - Where do I keep my bicycle?
There are sufficient bicycle parking spaces in all properties. However, it depends on the location whether these are covered or not. (Covered: Bonn, Leipzig, Kaiserslautern, not covered: Nuremberg, Berlin). - Are pets allowed?
No, no pets are allowed. - Are there wheelchair accessible/barrier free apartments?
It depends on the property. Please contact our booking hotline for this information on
+49 (0)30 120 8662 400 or by mail. - How close is Staytoo to my university?
Of course, this depends on your location. For information about your location, please have a look at the respective brochure. Of course, we pay a lot of attention to proximity to the university and good public transport connections. - What are the (quality) differences between the apartments categories?
Our categories are based according to the size of the apartments, their location in the building and whether they have a terrace or balcony. - Is there a storage room for things that do not fit in the apartment anymore?
No. Only in Nuremberg there are storage compartments. These are 45 cm x 35 cm x 50 cm in size.
MOVE IN & MOVE OUT
- Is it possible to change rooms?
Yes, in consultation with the Staytoo team and depending on availability, it would be possible to change rooms. - Is it possible to move in on the weekend or on a holiday?
No, move-ins are only possible from Monday to Friday on non-holidays. - What is a pre-inspection?
Two weeks before you move out, there will be an inspection of the apartment with the tenant and the property manager. This serves as preparation for the landlord to order the repair of any defects that may have occurred. - Moving out of a renovated apartment?
If the tenant has taken over the apartment renovated, he is obliged to repair the damage caused by the use of the apartment during the rental period and to hand it over in a renovated condition when moving out. This includes that all walls must be handed over in the gray-white tone RAL 9002. Repairs or painting work on the entire surface must be carried out in this RAL color. If this is not done properly, we are entitled to carry out the painting work ourselves and to charge for it.
APARTMENTS
- Can I have a look at an apartment beforehand?
You can arrange a viewing appointment online at www.staytoo.de/en/viewing/. Another option is to visit us virtually. You can find a corresponding tour on the location pages. - Something is broken in my apartment. What do I do?
Each location has a property manager who is on site daily (Monday through Friday) as a personal contact person. There is also a hotline for technical emergencies. You can find this in the StayWelcome brochure or on the black board in front of the Scout office. - Is there any sun protection/darkening in front of the windows?
There are curtains for darkening the apartments, and only in Nuremberg there are additional blinds for sun protection. - How big is the kitchen area? (Number of stove tops, size of cupboards)
Our apartments feature a kitchen island with a 2-plate ceramic hob. In addition, the kitchen cabinets provide enough storage space. A refrigerator and a microwave are also provided. - What kind of flooring is in the apartment? (For people with allergies)
Our apartments have a vinyl floor. - What are the dimensions of the furnishings? (closet, desk, bed)
Closet: 225 cm x 93 cm x 56 cm
Desk: 140 cm x 60 cm x 73 cm
Sofa bed: 200 cm x 90 cm - What are the apartments equipped with?
You can find all information about our apartments on this page: - Are the apartments suitable for shared apartments?
No, our apartments are not suitable for shared apartments. Our single apartments are designed for one person only, and our double studios are designed for couples or two individuals only. - Are the windows tiltable, lockable or fully openable?
The windows in our apartments are fully openable, but not tiltable or lockable. - Do the apartments have balconies or terraces on the first floor?
In some of our locations there are apartments with balconies or terraces. You can find more detailed information in the brochures. - Can I bring my own furniture?
Yes, but this furniture must be removed when you move out. All our furniture must be returned to its original place when you move out. However, it is not possible to store furniture at our facility. - Are there wheelchair accessible/barrier free apartments?
It depends on the property. Please contact our booking hotline for this information on
+49 (0)30 120 8662 400 or by mail. - Is it possible to move in as a couple, and are there also bigger apartments?
In Bonn and Kaiserslautern there are Double Studios. These can be rented by couples or two individuals.
SECURITY
- What about the security in our objects?
All our objects are equipped with security systems and surveillance cameras.
PARKING LOT
- Is there a parking space included with the apartment, or can I rent one in addition?
Parking spaces can be rented separately in Kaiserslautern, Bonn and Nuremberg. - How much does a parking lot cost?
In Kaiserslautern €40 per month and in Nuremberg and Bonn €50 per month.
GENERAL
- What if I’m not a student, can I still rent from Staytoo?
In Berlin, we only offer rentals to students. In Nuremberg, Bonn and Leipzig we accept students, trainees and people in further education. Employees/self-employed persons can also rent apartments in Kaiserslautern. - What is included in the All-in rent?
All utilities (heating, water, electricity), Wi-Fi, use of common areas and the fitness room (depending on location), and the basic rent. - What do I have to pay a service fee for?
As a one-time fee for providing on-site staff, security at the property as well as for cleaning the common areas, and for hosting events. - When is the service fee to be paid?
The service fee must be paid with the first rental. - Does the service fee depend on the length of the contract?
No, it is the same for all of our tenants. - Is the License Fee (GEZ) included in the rent?
No, the registration of the apartment and the payments GEZ fees have to be made independently.
