Frequently Asked Questions at Staytoo

1. What is Staytoo—a student residence, apartment building, or hotel?
Staytoo is a fully furnished apartment building for students, trainees, and young professionals.
You have your own apartment with a kitchen and bathroom and can also use shared areas in the building (e.g., lounge, fitness, or study areas—depending on location).
Unlike a hotel, you live with us longer-term, with a rental contract, fixed rent, and your own kitchen.

2. Who can live at Staytoo?
You can live at Staytoo if you, for example:

• are a student
• are doing vocational training
• are doing an internship or further education
• or work in the city and fit our target group at that location

The exact conditions can differ slightly per building. If you’re unsure, just send us an inquiry – we’ll check it for you.

3. What is included in my all-in rent?
Your all-in rent usually includes:

• base rent for your furnished apartment
• heating and utility costs (electricity, water, heating)
• internet/Wi‑Fi
• use of shared areas (e.g. lounge, fitness, study areas—depending on location)

The exact services included at your location are shown in the information for that building. Additional services (e.g. laundry, optional cleaning) are usually charged separately.

4. Are TV licenses / broadcasting fees (e.g. GEZ in Germany) included in the rent?
No. As with any other apartment, you are responsible for registering and paying your own broadcasting / TV license fees.

5. What is the service fee and what do I pay it for?
The service fee is a one‑off charge that covers, for example:

• handling your booking and contract documents
• organising and preparing your move-in
• handing over the apartment
• general administration and services around your stay

It is due regardless of the contract term and is non‑refundable.

6. Is the rental contract available in English?
Yes. You can get the rental contract in English on request.
Just mention that you need an English contract when you send your inquiry, and we will prepare the documents accordingly.

1. What apartment categories does Staytoo offer, and how do they differ?
Depending on the building, there are different apartment categories. They mainly differ in:

• size (e.g. approx. 17 m², 20 m², 24 m² …)
• location within the building (floor, orientation)
• extras (e.g. balcony/terrace, special layout)

You can see which categories are currently available in our online booking tool or in the documents/exposés we send you after your inquiry. If you’re not sure which category fits you best, we’re happy to help.

2. Can two people live in one apartment?
In general, our apartments are designed for one person.

There are exceptions in the following:

• Kaiserslautern
• Munich (expected from 15/10/2026)

At these locations, selected apartments can be used by two people.

These apartments are primarily intended for couples. In Munich they can additionally be used as a shared apartment (WG), i.e. also by two friends living together.

If you plan to move in as two people, please mention this (including your preferred location) directly in your inquiry.

3. Can two people sign the rental contract together?
In apartments that are explicitly intended for two people (e.g., couple apartments in Kaiserslautern and, in the future, Munich), it is possible for both people to be named on the contract.

If you want to move in as two and both be on the contract, please state this in your inquiry – we will then check if it’s possible for the building and category you’ve chosen.

4. How is my apartment furnished?
Your apartment is fully furnished and usually includes the following:

• bed with mattress
• wardrobe and storage space
• desk and chair
• pantry kitchen (hob, sink, fridge, cupboards—details may vary by location)
• private bathroom with shower, basin and toilet

Items you normally bring yourself include bedding, towels, dishes, pots, and pans (see “Move‑in” section).
There may be small differences in equipment between buildings—we’re happy to explain these on request.

5. Do the apartments have air conditioning?
That depends on the building.
Some houses offer air‑conditioned apartments or special sun protection solutions; others do not. You can find details for each location in the building information or simply ask us in your inquiry.

6. Are there barrier‑free apartments?
Yes, some buildings have barrier‑free or barrier‑reduced apartments.
How many and where exactly they are located depends on the building. If you need a barrier‑free apartment, please mention this in your inquiry – we’ll check the options for your preferred location.

7. Can I bring my own furniture?
Your apartment comes fully furnished. You’re welcome to bring small pieces of furniture or decoration as long as they are

• escape routes remain clear
• nothing is permanently fixed to walls or floors without permission
• you restore the original condition when you move out

Major changes (e.g., installing your own kitchen units) are not planned. If you’re unsure about something, please ask the property management beforehand.

8. Can I use my apartment as a shared flat (WG)?
No. Our standard apartments are designed for one person and not as classic shared flats.
If you want to live as two people, the right choice—where available—is our two‑person apartments at specific locations (see above).

9. Can I view the apartment before I move in?
At many locations we offer viewing appointments—either on-site or as a virtual tour.
Check the location page for available options. Alternatively, contact us via the inquiry form, and we’ll get back to you with viewing possibilities.

1. What shared areas are there in the building?
This varies by house. Typical Staytoo shared areas include, for example:

• lounge or community area
• fitness room
• study or learning areas
• outdoor spaces such as courtyards or terraces

Which areas are available at your location is stated in that building’s information.

2. Is there a washing lounge and how does it work?
Yes, our buildings usually have a washing lounge with washing machines and dryers.

• Use is self‑service (no laundry service).
• Payment is handled, depending on location, via app, card, or a separate payment system.
• Instructions on how to use and pay are posted directly in the washing lounge.

Exact conditions (providers and prices) may differ slightly from building to building.

3. Are there bicycle stands or storage rooms in the building?
Many locations offer:

• bicycle stands (sometimes indoors or covered)
• and/or storage rooms that you can rent additionally

Whether and to what extent this is available at your preferred location can be checked on the location page or by asking the property management.

4. Are there house rules – and what is especially important to you?
Yes, each Staytoo house has house rules. Most important for us are:

• consideration for others: close doors quietly and keep music/noise at a normal level
• quiet after 10 pm—especially in the courtyard and in front of the building
• no smoking inside: there is no smoking in apartments or indoor areas
• cleanliness in shared spaces
• security: don’t let unknown people into the building

You receive the house rules before you move in, and they are also displayed in the building.

5. Are pets allowed at Staytoo?
No, pets are generally not allowed in Staytoo buildings.
Exceptions (e.g. assistance dogs) must be agreed to individually with the landlord in advance.

6. How do I report problems in the building (e.g. noise, smoking, defects in shared areas)?
If you notice an issue in the building, please contact the property management—for example:

• by email
• by phone during office hours
• or in person at the office

Emergency numbers (for technical emergencies) are posted in the building and included in your documents.

1. How does the booking process at Staytoo work?

1. You submit an online inquiry via our website with your preferred location and rental period.
2. We check whether a suitable apartment is available and get back to you.
3. You receive the documents from us (e.g. draft rental contract, information about the building).
4. If everything fits, you sign the contract and send it back.
5. Once we countersign, the contract is valid—you receive confirmation plus information about the deposit, payments, and move‑in.

2. Is the online inquiry form binding?
No.
The online inquiry only signals your interest – it is not yet a binding booking and not a rental contract.

It only becomes binding once:

• you have signed the rental contract, and
• we have countersigned it.

3. Which documents do I need for the rental contract?
This depends a bit on your situation, but typically we need, for example:

• a copy of your ID (identity card or passport)
• proof of your status (e.g. certificate of enrolment, training contract, employment contract)
• possibly documents from a guarantor (see next question)

You receive a detailed list from us during the process – we’ll guide you step by step.

4. Do I need a guarantor, and who can be a guarantor?
In many cases we require a guarantor, for example, if you:

• don’t yet have your own regular income, or
• can only provide limited financial proof.

Typically, parents or other financially reliable adults can act as guarantors.
We explain the exact requirements in the contract documents.

5. What if I can’t provide a guarantor?
If you can’t provide a guarantor, please talk to us openly about it.
Depending on location and your individual situation, there may be alternatives (e.g. higher deposit or advance payment). We examine this on a case‑by‑case basis—there is no automatic entitlement.

6. Is there a cancellation / withdrawal period for the rental contract?
Yes, in many cases there is a legal withdrawal period, especially if the contract has been concluded exclusively via distance communication (e.g. by email).
The exact period and conditions are stated in the contract in the withdrawal information.

7. Can two people sign one rental contract together?
This is possible only in apartments that are explicitly intended for two people (e.g. certain two‑person apartments in Kaiserslautern and, in the future, Munich).

If you want to move in as two and both be on the contract, please mention this directly in your enquiry – we’ll check if it’s possible for your preferred building and category.

8. Can I extend my rental contract?
In principle, an extension is possible if:

• your apartment is still available for the desired period, and
• you still meet the requirements (e.g. student or trainee status)

Please contact the property management early if you’d like to stay longer so we can check availability.

9. Can I terminate my rental contract early?
The rental contract is generally binding for the agreed term.
If you need to move out earlier, please contact the property management as soon as possible – we’ll then look together at what options may exist (e.g. finding a new tenant, special cases). There is, however, no automatic right to early termination.

10. Am I allowed to sublet my apartment (e.g. during a semester abroad)?
Subletting is only allowed with prior written consent of the landlord.
If you’d like to sublet your apartment temporarily, contact the property management early and specify the time period and proposed person. There is no automatic right to approval.

11. What is the minimum rental period at Staytoo?

The minimum rental period is usually 6 months.
You can find the exact term and possible extension options in your lease agreement. If you have questions about a shorter or longer rental period, just let us know in your inquiry—we’ll work with you to see what’s possible at your desired location.

1. How much is the deposit?
The amount of the deposit depends on the rental contract.
As a rule it equals three months’ rent for your apartment. The exact amount is stated in your contract.

2. When do I have to pay the deposit?
The deposit is due before you move in.
The exact due date is specified in your contract or payment schedule.
Important: If we do not receive the deposit in time, your move‑in may not be possible.

3. How can I pay the deposit?
The deposit is paid cashless, usually by bank transfer.
Cash payments are not accepted.
You receive our bank details and payment reference with your contract / move‑in information.

4. What is the deposit used for?
The deposit is a security for the landlord – for example to cover:

• unpaid rent
• damage to the apartment beyond normal wear and tear
• open utility or other claims from the tenancy

If everything is in order when you move out, you receive your deposit back (or the remaining amount).

5. When will I get my deposit back and how long can it take?
The deposit is refunded after the rental period has ended, once:

• the apartment has been inspected, and
• any open claims (e.g. rent arrears, damages, back payments) have been clarified.

Depending on the checks and billing periods this can take several weeks up to a few months.
The maximum possible period is stated in your contract.

6. What influences whether I get my full deposit back?
To receive your full deposit it’s important that:

• all rent and other payments have been made,
• you return the apartment in the agreed condition
  • clean / swept
  • no excessive damage
  • only normal wear and tear,
• and all keys are handed back.

If there are damages or outstanding payments, part of the deposit may be retained.

Move-in—overview
Here you’ll find everything about arriving at Staytoo: process, times, what to bring, and registration with the local authorities.

1. How does move-in at Staytoo work?
Before you move in, we will send you all important details (address, contact person, times, and access info).

Typical steps:

1. You arrive at the building at the agreed move‑in time.
2. You receive your key/transponder and possibly additional documents.
3. Together (or by arrangement) we briefly check your apartment.
4. You move in and set up your new home – welcome to Staytoo!

Exact times and details can vary by building; you will receive them by email in good time before your move‑in.

2. Can I move in at weekends or on public holidays?
Usually no.
Move-ins normally take place on weekdays and not on public holidays, as the property management needs to be on-site.

If you can only travel at the weekend, please contact us early—we will check if there is a solution (e.g. alternative key handover). However, there is no entitlement to this.

3. Can I arrive outside normal move‑in times (e.g. in the evening)?
Please let us know early if you cannot make the regular times.
Depending on the location, there may be flexible options (e.g. separate key handover). Whether this is possible is decided individually – please contact us before your move‑in.

4. What do I need to bring when I move in?
Your apartment is furnished, but you should bring, for example:

• bedding, pillows, duvet
• towels
• dishes, cutlery, pots & pans and kitchen utensils
• cleaning products, bin bags, maybe a vacuum cleaner
• personal decorations, lamps, items that make it feel like home

The property management can provide you with a detailed “bring list” before you move in.

5. Will I receive an information overview before I move in (e.g. house rules, contacts, city info)?
Yes, before you move in, we send you an information email with the key points on:

• move‑in process and times
• contact details for the property management
• important house rules
• possibly links to more information (e.g. digital welcome pack)

You’ll also find more information posted in the building.

6. Do I need to register with the local authorities when I move in?
Yes – as with any other apartment, you usually need to register at the local residents’ registration office.
How and by when you have to do this depends on the city.
We provide you with the necessary landlord confirmation so you can complete your registration.

Move-out – overview
Here you’ll find everything about leaving Staytoo: process, cleaning, any renovation, deregistration, and the link to your deposit.

1. How does the move-out process work?
Before you move out, you arrange a handover appointment with the property management.

Typical steps:

1. You clear and clean your apartment (see next question).
2. At the appointment, the condition of the apartment is checked together.
3. You hand back all keys/transponders.
4. Any open points (e.g. remaining issues to fix) are recorded.
5. Afterwards, final billing and the deposit refund take place.

Many buildings also offer a pre‑inspection so you have time to fix anything before the final handover.

2. How clean does the apartment need to be when I move out?
You should hand back your apartment clean and swept, meaning, for example:

• floors vacuumed/swept and mopped
• kitchen cleaned (surfaces, hob, fridge, sink)
• bathroom cleaned (shower, basin, toilet)
• all personal items and rubbish removed

You will receive more detailed information from the property management or in a move‑out checklist.

3. Do I have to paint or renovate when I move out?
If you received the apartment newly painted/renovated at the start, you may be required to return it in a similar neutral condition (e.g. light wall color).
Details are specified in your contract.

Often it’s sufficient that:

• no extreme/bold wall colours remain,
• no large unfilled drill holes are left,
• and the apartment is generally in good condition.

If specific colours or rules apply to your building, the property management will inform you.

4. Will I receive a reminder with all important information before I move out?
It is planned that you will receive a reminder email before you move out with:

• the end date of your contract
• information on the process
• a checklist for cleaning and handover
• contact details to arrange your handover appointment

If you’re unsure or haven’t received an email, please contact the property management early.

5. Do I have to deregister with the local authorities when I move out?
In many cases you need to reregister when you move within Germany or deregister if you’re leaving the country.
How this works depends on the local regulations.
The residents’ registration office at your location can provide details.

6. Does the condition of my apartment at move‑out affect my deposit?
Yes.
If your apartment is:

• properly cleaned,
• free from excessive damage,
• all keys are returned, and
• there are no outstanding payments,

there should be no issue with receiving your full deposit back.
If there are damages, missing keys or heavy dirt, part of the deposit may be kept to cover the costs.

1. How is the building secured?
Our buildings generally have:

• an access system (key or transponder) so only authorised people can enter,
• locked main entrances,
• in some buildings CCTV in entrance and shared areas.
• regular rounds by property management or service providers.

Exact measures may differ from building to building.

2. Who has access to my apartment?
In general only:

• you,
• and in specific cases the property management or commissioned service providers (e.g. for repairs or in emergencies)
• Anne-Marie

We only enter your apartment when necessary – and usually after giving notice. Exceptions are real emergencies (e.g. water leak, fire alarm).

3. What happens in an emergency (e.g. water leak, power failure, medical emergency)?
For technical emergencies (e.g. water leak, power failure in the building) there is an emergency number, which is posted in the building and stated in your documents.

For medical emergencies, please contact:

• the emergency services (112), or
• the local medical on‑call service.

If the emergency affects the building, please also inform the property management afterwards.

4. Are there smoke detectors and fire safety measures?
Yes, our buildings are equipped with smoke detectors and further fire safety equipment, e.g.:

• fire alarm systems (depending on building),
• marked escape and rescue routes,
• fire extinguishers or other fire‑fighting equipment in shared areas.

Important:

• corridors, stairwells and escape routes must be kept clear at all times.
• open flames (e.g. candles) may be restricted or not allowed – please follow the house rules.

5. What can I do myself to stay safe?

• Always lock the main entrance and your apartment door properly.
• Don’t let unknown people into the building.
• Don’t leave valuables unattended in shared areas.
• Report suspicious situations or damage early to the property management.

1. Are there parking spaces or an underground car park at my location?
Many Staytoo locations offer parking spaces or an underground car park that you can rent in addition to your apartment.
Whether and how many spaces are available depends on the building.

2. How can I book a parking space and how much does it cost?
If you need a parking space, please mention this directly in your enquiry or contact the property management.

• Booking is usually via a separate parking contract.
• The monthly price depends on the location.
• Spaces are limited – handled on a first‑come, first‑served basis.

Exact prices and conditions are available from the respective location.

3. Are there bicycle parking facilities?
Yes, most buildings have bicycle parking, sometimes:

• indoors,
• covered,
• or in specific bicycle rooms.

Where exactly you can leave your bike is explained on site or in the information for your building.

4. What if all car parking spaces are already taken?
If all parking spaces are booked, you can:

• ask to be put on a waiting list (if available), and/or
• Use public parking in the surrounding area.

The property management can give you general tips on parking options nearby but cannot guarantee free spaces in public areas.